FAQ

Here are answers to the questions we hear most often from Jamie Ridge customers about ordering, shipping, and returns. These answers reflect the same terms found in our full policy pages, so if you'd like more detail on any topic, follow the links provided below.

Where do you ship from, and where do you deliver to?

Every Jamie Ridge order is picked and dispatched from our fulfilment partners located in Asia, which allows us to keep our men's apparel priced competitively. We currently deliver only within Canada and are unable to accept or ship orders to addresses outside Canada.

How long will my order take to arrive?

Orders are processed within 1-2 business days, and once dispatched, transit typically takes 5 to 8 business days, for a total estimated delivery time of 6 to 10 business days from the moment your order is placed. Orders received after our 3pm EST daily cutoff begin processing the following business day. These windows are estimates, and occasional delays from weather, carrier volume, or customs review may extend delivery slightly. Full details are available on our Shipping Policy page.

Which carriers deliver Jamie Ridge orders?

Depending on your location and parcel size, your order is handed off to Canada Post, Purolator, or UPS for final delivery. A tracking number is emailed to you as soon as your order leaves our fulfilment facility.

Will I be charged customs duties or import fees?

Because parcels travel from Asia into Canada, they may be subject to customs inspection, import duties, or carrier handling fees imposed by Canadian border authorities. These charges are separate from the price paid at checkout and remain the customer's responsibility.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely at checkout. For more information, see our Payment Policy page.

Can I cancel my order after placing it?

Yes. Orders can be cancelled free of charge within 24 hours of purchase by emailing us at support@jaimeridge.com. After that 24-hour window, your order will likely already be in production or dispatch from our fulfilment centre in Asia and can no longer be cancelled, though you're welcome to return it once it arrives, following the terms in our Refund Policy.

What is your return policy?

You may request a return within 30 days of the date your order is delivered. Returned items must be unworn, unused, and unwashed, with original tags attached and packed in their original packaging. Some categories, such as gift cards, personalized items, and products with an opened hygiene seal, cannot be returned. Full eligibility details and the return address are listed on our Refund Policy page.

How long does it take to receive my refund?

Once your return is received and inspected, approved refunds are processed within 5 business days and issued to your original payment method. Your bank or card issuer may take additional time to reflect the refund on your statement.

My order hasn't arrived yet - what should I do?

If your order has not arrived within 10 business days from the order cutoff time/dispatch date, please reach out through our Contact Us page so we can trace the shipment with the carrier and arrange a replacement or refund.

My item arrived damaged, defective, or incorrect - what should I do?

Please report the issue within 48 hours of delivery and include clear photos of the item, its packaging, and the shipping label so we can process your claim quickly. Once reviewed, we will arrange a free replacement or a full refund, and we will cover the return shipping cost in these cases.

Do you charge for shipping?

Shipping is free on every order, with no minimum purchase required.

Are there any addresses you can't deliver to?

We are unable to deliver to PO Box addresses, military addresses (APO, FPO, or DPO), or other restricted or remote locations that our carriers cannot service. If a restricted address is provided at checkout, we will contact you to arrange an alternative delivery address.

Who operates Jamie Ridge, and what law applies to my purchase?

Jamie Ridge is operated by Ascent Marketing LLC, a United States-registered company. Sales made to customers in Canada are governed by Canadian consumer law, and nothing in our policies limits the statutory rights you're entitled to under that law. You can review our full terms in the Terms Of Service, Privacy Policy, and Legal Notice pages.