Refund policy

This Refund Policy describes how Jamie Ridge, operated by Ascent Marketing LLC (a United States-registered company), handles returns, cancellations, exchanges, and refunds for orders placed at jaimeridge.com. Sales made through this store to customers in Canada are governed by Canadian consumer law. Please note that all orders are fulfilled and shipped from our facilities in Asia, which may affect delivery and return timelines.

Return Window

You may request a return within 30 days of the date your order is delivered. Requests made after this 30-day window will not be eligible for a refund under this voluntary policy. Please contact our support team before shipping anything back so we can confirm eligibility and provide instructions.

Order Cancellations

You can cancel an order free of charge within 24 hours of placing it by emailing us at support@jaimeridge.com. Once this 24-hour window has passed, your order may already be in production or dispatch from our fulfilment centre in Asia and can no longer be cancelled. In that case, you are welcome to return the item once it arrives, following the terms below.

Item Condition Required for Returns

To be accepted, returned items must be unworn, unused, and unwashed, with all original tags still attached and the item packed in its original packaging. Proof of purchase, such as your order confirmation, may be requested before a return is processed.

Non-Returnable Items

The following categories of items cannot be returned or refunded:

Gift cards
Personalized or custom-made items
Items with a hygiene seal that has been opened or removed
Hazardous materials, including flammable liquids or gases
Items that are used, altered, or missing their original packaging

If you are unsure whether a particular item qualifies for return, please contact us before sending it back.

Return Shipping Costs

Unless the item you received is damaged, defective, or incorrect, you are responsible for the cost of return shipping. Tracked return shipping within Canada typically costs between CAD 15 and CAD 30, depending on parcel size, your location, and the carrier used. You may return items using Canada Post, Purolator, UPS, or another trackable courier of your choice.

Restocking Fees

We do not charge a restocking fee on any eligible return.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Require photos of the item, its packaging, and the shipping label for damaged, defective, or incorrect item claims. Once reviewed, we will arrange a free replacement or a full refund, and we will cover the return shipping cost in these cases.

Partial Refunds

If an item is returned showing signs of minor use, or is missing part of its original packaging, we may issue a partial refund reflecting the reduction in the item's resale value, at our discretion, rather than a full refund.

Refunds

Once your return is received and inspected, approved refunds are processed within 5 business days. Refunds are issued to your original payment method, and you will receive a confirmation once the refund has been completed. Depending on your bank or card issuer, it may take additional time for the funds to appear on your statement.

Exchanges

We do not process direct swaps. If you need a different size or colour, please return the original item under the terms above and place a new order for the item you'd like instead. This ensures your replacement ships without waiting for the return to be received and inspected.

Statutory Guarantee and Complaints

Nothing in this Refund Policy limits or replaces your statutory consumer rights. Under Canadian consumer protection law, including the Consumer Protection Act, 2002 (Ontario) and equivalent legislation in other provinces, you are entitled to receive goods that are of acceptable quality, fit for their intended purpose, and as described at the time of purchase, regardless of the voluntary return window offered above. If you believe your statutory rights have not been met, please contact us using the details below so we can address your complaint.