Shipping policy

This Shipping Policy describes how Jamie Ridge, operated by Ascent Marketing LLC, a United States-registered company, fulfils and delivers orders placed at jaimeridge.com. Sales to customers in Canada are carried out in accordance with applicable consumer protection law in Canada. Please review this page before you order so you know exactly what to expect regarding dispatch and delivery.

Where We Ship

We currently ship only within Canada. We are not able to accept or deliver orders to addresses outside Canada at this time.

Order Processing Time

Orders are processed within 1-2 business days after payment has been confirmed. Processing takes place Monday through Friday, excluding weekends and recognised holidays. Orders placed after our daily order cutoff time will begin processing on the next business day.

Shipping Rates

All orders shipping within Canada qualify for free shipping, with no minimum purchase required. There are no shipping charges added at checkout and no hidden fees.

Estimated Delivery Times

Processing Time: 1-2 business days
Transit Time: 5 to 8 business days
Total Delivery Time: 6 to 10 business days (processing and transit combined)
Order Cutoff Time: 3pm EST

These figures are estimates rather than guarantees. Severe weather, high order volumes, address verification issues, or carrier network disruptions may occasionally extend delivery beyond the stated window.

How We Ship

We work with Canada Post, Purolator, and UPS to deliver orders, with the carrier selected based on your destination and parcel size. Once your order has shipped, you will receive an email with a tracking number so you can follow its progress.

Order Fulfilment Origin

All Jamie Ridge orders are dispatched from our fulfilment partners located in Asia. This allows us to keep our men's apparel priced competitively, and the Transit Time figure above already reflects this fulfilment model.

Customs, Duties and Order Charges

Because your order is dispatched from Asia to an address in Canada, it may pass through international border processing. Customs charges, import duties, or carrier handling fees may be assessed by destination authorities or the delivery provider, and the customer is responsible for paying any such amounts if they arise.

Lost, Delayed, or Missing Packages

If your order has not arrived within the estimated Total Delivery Time above, please allow a short additional buffer in case of carrier delays before reaching out. You have 10 business days from the order cutoff time/dispatch date to report a non-arrived order. If it still hasn't arrived, contact us via the Contact Us page, and we will arrange a replacement or a refund.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please report it within 48 hours of delivery by contacting us via the Contact Us page. To help us resolve the issue quickly, please include clear photos of the item, its packaging, and the shipping label. You can also review our Refund Policy for further details.

Shipping Restrictions

We are unable to deliver to PO Box addresses or other restricted or remote areas that our carriers cannot service. If a restriction applies to your address, we will contact you to arrange an alternative delivery option.

Failed Delivery Attempts and Returned Packages

If a delivery attempt fails because no one is available to receive the package or the address provided is incomplete or incorrect, the carrier may attempt redelivery or hold the parcel at a local depot for pickup. If the package is ultimately returned to sender, we will contact you to arrange reshipment, which may involve an additional shipping charge, or to process a refund minus any non-recoverable shipping costs.

Last updated: May 20, 2025