Privacy policy

Jamie Ridge is the trading name under which Ascent Marketing LLC (registration number 805743739), a United States-registered company, operates the website jaimeridge.com. This Privacy Policy sets out how we collect, use, share, and safeguard personal information belonging to the customers we serve in Canada, and it should be read alongside our Terms Of Service, Shipping Policy, and Refund Policy. By browsing our store, placing an order, or otherwise contacting us, you agree to the practices described below.

What Personal Information We Gather

We gather information supplied by you, information produced automatically when you interact with our men's apparel catalogue, and information passed to us by service providers who help run our business. This typically includes:

Contact and identity details: full name, email address, phone number, billing address, and delivery address.
Order details: items selected, order value, order history, and shipping status.
Payment details: the payment method chosen and confirmation that payment cleared; we do not store full card numbers ourselves, as this is handled by our payment providers.
Account details: if you register with us, your login credentials, saved addresses, and stated preferences.
Browsing and device data: IP address, browser and device type, pages viewed, referring links, and cookie identifiers.
Communications: the content of emails, chat messages, or phone calls you exchange with our support team.

How We Put This Information to Use

We rely on personal information to take and fulfil your orders, arrange dispatch from our fulfilment operations in Asia, respond to support questions, keep our store secure and functioning correctly, improve the products and content we offer, and, if you have opted in, send you marketing updates about new arrivals and offers.

How We Disclose Personal Information

We do not sell personal information. We share it only with the following categories of recipients, and only to the extent necessary to operate our business:

Shopify, the ecommerce platform that hosts and powers jaimeridge.com, along with other vendors that carry out functions such as analytics, customer support tooling, or email delivery on our behalf.
Our shipping partners, Canada Post, Purolator, and UPS, who receive the details required to move your parcel from our fulfilment origin in Asia to your door.
Our payment processors, which support Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay, and Shop Pay, and which handle your payment information to authorize and settle transactions.
Relevant authorities, professional advisors, or an acquiring party, where disclosure is required by law, requested by a court or regulator, or necessary in connection with a merger, financing, or sale of some or all of our business assets.

Third-Party Services

Our store is built and run on Shopify's infrastructure. Shopify hosts our website, supports checkout, and processes personal information on our behalf as part of delivering these core services to us; its handling of your data is governed by its own privacy documentation in addition to this policy.

How Long We Keep Your Information

We retain order records for seven years, which allows us to meet bookkeeping and tax obligations under Canadian and Asian tax law applicable to our sales and fulfilment activities. Marketing-related data is kept for as long as you remain subscribed to our communications and is removed once you unsubscribe. Cookie data placed on your browser is set to expire automatically after twelve months.

Moving Data Across Borders

Some of the vendors and processors who assist us are located outside of the jurisdiction where you reside or where our company is registered. Whenever personal information travels across an international border in this way, we require that it remain protected through standard contractual clauses or comparable safeguards recognised as providing an adequate level of protection.

Security and Retention of Your Information

We take reasonable technical and organisational steps to protect the personal information we hold, but no method of storage or transmission over the internet can be guaranteed as completely secure, and we cannot promise absolute protection against loss, misuse, or unauthorized access. Beyond the specific periods noted above, how long we actually keep a given piece of information depends on factors such as the need to keep your account active, our ability to keep providing you with our services, our legal and regulatory obligations, and our need to resolve disputes or enforce our agreements and policies.

Your Rights Over Your Personal Information

If data protection law such as the GDPR applies to you, you hold the following rights in relation to the personal information we hold about you:

The right to request access to the personal information we hold about you.
The right to request deletion of your personal information, subject to certain legal exceptions.
The right to request correction of any information that is inaccurate or incomplete.
The right to request a portable copy of your information in a commonly used electronic format.
The right to object to, or ask us to restrict, certain kinds of processing, including processing for direct marketing purposes.

To exercise any of these rights, contact us using the details at the bottom of this page. We may need to verify your identity before acting on your request.

Children's Privacy

Our store and its products are designed for an adult audience and are not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children under 16, and if we learn that we have done so inadvertently, we will take steps to delete it promptly.

Third-Party Websites and Links

Our site may contain links to websites operated by third parties. We do not control these sites and are not responsible for their content, privacy practices, or security measures. Including a link on our store does not mean we endorse or vouch for the third-party site, and you access any such site entirely at your own discretion and risk.

Cookies and Similar Technologies

We use cookies and similar tools to keep your cart working, remember your preferences, understand how shoppers use our site, and tailor the marketing you see. You can adjust your browser settings to limit or block cookies, though doing so may affect certain features of jaimeridge.com.

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any updated version will be posted on this page, and continuing to use our store after changes take effect means you accept the revised terms.